Upon receipt of the order, you found out that the product unfits your size, style, and color? We understand that things happen. In this case, please contact our client-service at +38 097 295 95 74.
In order to issue a return of unsuitable goods correctly you need to fill out the following:
• an application on the return of goods indicating the reason for return (will be sent to your e-mail by your request by representative of our client-service);
Additionally, you are to submit:
• document confirming the purchase of goods: bill of lading or cash receipt;
• type of identification document;
• a receipt on the return of funds (in case of settlement in cash). If there is no similar product at the time of your request for an exchange of goods, we can offer several options:
1) to purchase any other goods from the existing assortment with an appropriate recalculation of value;
2) to terminate the contract, return the goods and get back the money for cost of the returned goods;
3) to exchange goods for similar goods at the first receipt of the corresponding goods for sale. We will certainly inform you about this on the day the product is available.
In the event of a difference in price, we will carry out the necessary recalculation.
You are kindly asked to make sure that its presentation, consumer properties, labels (tags, composition) are preserved, and this product was not in use.
We want to draw your attention to the fact that according to part 2 of article 9 of the Law of Ukraine "On Protection of Consumers' Right", there is a list of goods that are not subject to exchange/return, they are also specified in Appendix 3 to the resolution of the Cabinet of Ministers of Ukraine dd. March 19, 1994 No 172. The list includes underwear, hosiery and jewelry.
You can use the courier delivery services. In the case of exchange and return, the return shipping costs are paid by the Customer. You can send your questions to the email address - store@monamoon.com.ua or contact the client-service at +38 097 295 95 74.
You can get your money back for cost of the goods. Refunds for the goods are carried out exclusively by the method used by you when paying for it (purchase of goods). Our specialists will process your request and make a refund within 7 working days from the receipt of the goods. We will make every effort to do everything as soon as possible.